SANTUSHTI SHAKES PRIVATE LIMITED believes in helping itscustomers as far as possible, and has therefore a liberal cancellation policy.Under this policy: Cancellations will be considered only if the request is madewithin Not Applicable of placing the order. However, the cancellation requestmay not be entertained if the orders have been communicated to thevendors/merchants and they have initiated the process of shipping them.SANTUSHTI SHAKES PRIVATE LIMITED does not accept cancellation requests for perishableitems like flowers, eatables etc. However, refund/replacement can be made ifthe customer establishes that the quality of product delivered is not good. Incase of receipt of damaged or defective items please report the same to ourCustomer Service team. The request will, however, be entertained once themerchant has checked and determined the same at his own end. This should bereported within Not Applicable of receipt of the products. In case you feelthat the product received is not as shown on the site or as per yourexpectations, you must bring it to the notice of our customer service withinNot Applicable of receiving the product. The Customer Service Team afterlooking into your complaint will take an appropriate decision. In case ofcomplaints regarding products that come with a warranty from manufacturers,please refer the issue to them. In case of any Refunds approved by the SANTUSHTI SHAKES PRIVATE LIMITED, it’ll take Not Applicable for the refund tobe processed to the end customer.